FAQ
Got questions about your SnugglePouch? 🐾 Find quick answers below.
Good to know
Questions, answered
Does it run small?
Does it run small?
No. It's a loose, relaxed cut. Sizes follow US women's sizing: S = 4, M = 6, L = 8–10, XL = 12, 2XL = 14, 3XL = 16. Pick your usual size, or compare your chest to the sizing chart.
A bigger hoodie doesn't mean a bigger pouch, so check your pet's fit too.
Will my pet fit in the pouch?
Will my pet fit in the pouch?
The front pouch is made for small cats and small dogs. Your pet peeks out of a round opening with a drawstring, so you can adjust it to their size.
Long or chunky pets can feel snug. Not sure? Email your pet's weight, length and chest to snugglepouch@proton.me and we'll help you check the fit before you order.
Will my pet like it?
Will my pet like it?
Most pets need a few short tries. Start indoors, let them sniff the pouch, and reward them for climbing in. Keep the first sessions to a few minutes.
Some pets never take to it, and that is okay. If yours doesn't, our lifetime guarantee means we'll refund you completely.
Can my pet jump out?
Can my pet jump out?
Adjust the drawstring so the opening is snug but loose enough to slip two fingers between it and your pet. Keep one hand ready when you stand up, bend down or take stairs, and always supervise your pet. Take them out if they seem uneasy or warm. SnugglePouch is not a car seat or travel carrier, so never use it while driving.
Is it thin or warm? How do I wash it?
Is it thin or warm? How do I wash it?
A mid-weight polyester blend (120–220 g/m²) with a soft inner layer. Warm enough for cool days. Add a layer in deep winter.
Turn it inside out, wash cold on gentle and hang to dry. A lint roller takes care of pet fur.
How long does shipping take?
How long does shipping take?
Orders arrive in about 9–16 days. Shipping is free on orders over $70.
What is your guarantee?
What is your guarantee?
We offer a lifetime guarantee. Not happy for any reason? We'll refund you completely. No questions asked. Email snugglepouch@proton.me with your order number. Need a different size? We can help with that too.
Do bundles really save money?
Do bundles really save money?
Yes. Buy 2 hoodies and save 5%. Buy 3 or more and save 10%. The discount applies automatically at checkout.
How do I contact you?
How do I contact you?
Send us a note on the contact page. We love hearing from pet parents.
Still curious? 🐶🐱
Ask us anything about sizing, pets or orders. We read every note.